Support
Need a hand with Preppery? Start with the FAQs, or email us and we will get back to you as soon as we can.
Email support
Reach us at support@preppery.app.
Frequently asked questions
Quick answers about saving recipes, meal plans, grocery lists, household sharing, assistants, and pricing are on the homepage FAQ.
Manage your subscription
Preppery Pro renews automatically until you cancel. It is billed through the Apple App Store, Google Play, or RevenueCat Web Billing on the web. Web payments are processed by Stripe.
Cancel an App Store subscription in your Apple subscriptions, or a Google Play subscription in your Google Play subscriptions. You can also use Manage subscription in the Preppery app.
Cancel a web subscription from Account: choose Manage billing to open the billing portal, then cancel there before the next renewal. Manage subscription in the Preppery app opens the same portal when the account is billed on the web.
Deleting your Preppery account does not cancel an App Store, Google Play, or web subscription. Cancel with Apple, Google, or the web billing portal that charges you.
Apple Family Sharing applies only to App Store subscriptions. It does not apply to a Google Play or web subscription.